This notice describes within the privacy policy of TK Refrigeration Ltd.  By visiting TK Refrigeration Ltd, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information
Any personal information provided to or to be gathered by TK Refrigeration Ltd is controlled primarily by TK Refrigeration Ltd based at Unit D1, Innsworth Technology Park, Innsworth Lane, Gloucester, GL3 1DL.

What Personal Information about its visitors does TK Refrigeration Ltd gather?
The information we learn from our visitors helps us personalise and continually improve your experience at TK Refrigeration Ltd.

We use the information to communicate with you about offers, products and services, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend businesses and services that might be of interest to you.

Here are the types of information we gather.

Information You Give Us:
We receive and store any information you enter on our website or provide to us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customising future offers for you, improving our website and communicating with you.  Your information is stored securely on our database software.  You can have your data removed at any point from our database by contacting us to do so or unsubscribing to our emails.

Automatic Information:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses TK Refrigeration Ltd. Several companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience at TK Refrigeration Ltd if we cannot recognise you, we want you to be aware that these tools exist.

E-mail Communications:

To help us make e-mails more useful and interesting, we receive a confirmation when you open an e-mail from TK Refrigeration Ltd if your computer supports such capabilities. If you would prefer not to receive e-mails or other mail from us, please let us know by either contacting us or unsubscribe using the link at the bottom of an e-mail.  We will delete you from our database immediately should you wish.  As a customer of TK Refrigeration, we will use your data to contact you via email.  If you wish to select how we contact you, please inform us.

What about Cookies?
Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

• help search engines remember that you want your search results in English;
• help a website remember your preferences so that you don’t need to customise it every time;
• help our website to deliver a better service by showing you the content most relevant to you;
• identify and resolve errors so that the site is improved for everybody;
• analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

• Name: AnyCookie
• Value: 1234a5b638d7
• Domain: www.yournameofwebsite.co.uk
• Expires: 17th September 2013

The cookie explained:

• Name = The name of the cookie
• Value = The piece of information that the cookie is created to store
• Domain = The website where the cookie is used
• Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

Does TK Refrigeration Ltd share the Information it receives?
No, we certainly do not. Information about our visitors is an important part of our business and we are not in the business of selling it to others.

Where your data is stored?
We store your data on our secure servers via our online CRM software.  Your data can only be viewed by our staff.  By submitting your personal data, you agree to this.  Only necessary paperwork with your data is stored and is kept securely with access only by our relevant staff.

Keeping your data secure and disclosing your information
Transmitting information over the internet is generally not completely secure, and we are unable to guarantee the security of your data. Any data you transmit to us is at your own risk. We have procedures and security features in place to keeping your data secure once we receive it. We will never share your information with any other organisations for marketing, market research or commercial purposes, and we do not pass on your details to other websites or third parties. We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms and conditions on agreements.  By supplying your personal information to us verbally, via the website forms or by any other routes, you agree to this.

Links to other websites
Our website contains links to and from other websites. This privacy policy only applies to our website not to any external linked websites. For example, we may use links from other websites in our news section.

Following a link to another website
If you go to another website that we provide a link to, you should read the privacy policy on that particular website to find out how it collects your information and what it does with it thereafter.

Following a link to our website from another website
If you come to our website from another website, we may receive personal information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

How can I choose the route to contact me?
As a customer of TK Refrigeration, we will use your data to contact you via email, phone or post.

Notices and Revisions
If you have any concern about privacy at TK Refrigeration Ltd, please e-mail us a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. It is your responsibility to check our website frequently to see any recent changes to our privacy policy.

Complaints or Enquiries
TK Refrigeration endeavours to meet the highest standards when collecting and using personal information. We take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.  If you wish to complain about this policy or any of the procedures set out in it please contact Tim Rogers, Director on 01452 739483.